Refund policy

30-Day Returns

Changed your mind? You have 30 days from the day you receive your order to request a return. This voluntary return policy applies to eligible full-price and sale items, in addition to your statutory 14-day right of withdrawal under German and EU consumer law.

To qualify for a change-of-mind return, items must be unused, in the same condition you received them, in their original packaging with any tags attached. You will also need your order number or proof of purchase.

How to Start a Return

Email us at everythingbaby@mail.com with your order number and the item you would like to return.

If your return is approved, we will provide return instructions and details of where to send your parcel. Items sent back without first contacting us may not be accepted.

For change-of-mind returns, you are responsible for direct return shipping costs unless otherwise agreed. This does not apply to faulty or incorrectly supplied items.

Items We Cannot Accept for Change of Mind

For hygiene and safety reasons, we cannot accept returns of sealed products unsuitable for return for health protection or hygiene reasons once unsealed, where permitted by applicable law.

This may include bottles, teats, dummies, teethers, breast pump parts, bath and personal care items.

These restrictions do not affect your statutory rights if an item is faulty, damaged or not as described.

Gift cards are non-refundable except where required by law.

Faulty, Damaged or Wrong Items

Please check your order when it arrives. If an item is faulty, damaged in transit, not as described or not what you ordered, contact us at everythingbaby@mail.com.

Please include your order number and photographs of the issue where possible.

We will arrange an appropriate remedy under applicable consumer law, which may include a repair, replacement, price reduction or refund.

Your Rights Under German and EU Consumer Law

Our products come with statutory consumer guarantees that cannot be excluded.

Under German and EU consumer protection laws, goods generally carry a minimum two-year legal guarantee of conformity.

If a product does not conform to the contract, you may be entitled to a repair or replacement. Depending on the circumstances, you may also be entitled to a price reduction or refund.

Nothing in this policy limits your statutory consumer rights, including for sale items.

Exchanges

The fastest way to get a different item is to return the eligible original item for a refund and place a new order.

Refunds

Once your return arrives and has been inspected, we will email you to confirm the outcome.

Approved refunds will be issued to your original payment method.

For statutory withdrawals, refunds will be processed within 14 days of receiving your withdrawal notification. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first.

Your bank or payment provider may take additional time to display the refund.

Contact Us

Website: https://nuzzlenest.de

Email: everythingbaby@mail.com